SmallBizGenius Analysis
Flippa is a marketplace for buying and selling online businesses, websites, and digital assets. Reviews highlight the platform's ease of use and the helpfulness of its brokers, though some users report negative experiences with scams and account issues.
Category Breakdown
Scores based on analysis of 280 recent reviews
Broker Support
8.5/10Many reviewers praise the helpfulness and professionalism of Flippa's brokers. They highlight the brokers' guidance in structuring deals, optimizing listings, and managing the sales process. For example, reviewers specifically mention brokers like Ashwin, Goran, Lawrence, Amber, Dominic, Daisy, and Elmo as being particularly helpful.
30 reviews mention thisEase of Use
8.0/10Several reviewers found the Flippa platform easy to navigate and use, especially for selling. They appreciated the straightforward process and the tools provided to facilitate communication with buyers. One user said, "Selling my store through Flippa was straightforward and secure."
25 reviews mention thisScams and Fraud
3.0/10A number of reviewers reported being scammed or encountering fraudulent activity on the platform. These reviewers expressed disappointment with Flippa's lack of assistance in resolving these issues. One reviewer stated, "I got scammed. Even though it is not entirely Flippa's fault that the seller proved to be a scammer, still they took no real action in assisting my case."
10 reviews mention thisAccount Issues
4.0/10Some reviewers experienced issues with their Flippa accounts, such as being banned due to duplicate accounts or having listings suspended without explanation. These users found it difficult to resolve these issues with customer service. One reviewer said, "I contacted Flippa support several times just to ask why one of my listings was suspended — instead of helping, they banned my entire account."
8 reviews mention thisListing Fees and Commissions
5.0/10Some reviewers complained about Flippa's fees, including listing fees and commissions. They felt that the fees were too high, especially considering the level of service provided. One reviewer noted, "They charge a fee just to publish a listing, and unbelievably, they even charge again every time you edit or update your listing."
6 reviews mention thisTransparency
7.0/10Some reviewers valued the transparency of the Flippa platform, particularly in terms of communication and information provided. They felt that the platform facilitated clear and open communication between buyers and sellers. One reviewer stated, "I had an amazing experience being both a buyer and a seller on Flippa. So far, nothing but great transparency."
5 reviews mention thisPros & Cons
What Customers Love
"The Flippa agent (Ashwin Almeida) was fantastic and coordinated the entire process very well. His engagement was very professional, timely and value added."
"Selling my store through Flippa was straightforward and secure. The platform’s tools made the process easy, and communication with the buyer was simple."
"A great platform to find new online businesses, websites and domains to buy. Of course a place to sell as well - the payment security set up is possibly the best feature for anyone selling or buying online."
"My experience with Flippa was generally positive. The platform is easy to use and offers a wide variety of online businesses and digital assets."
"I have just sold my online business with the help of Flippa, which made it all very easy and straightforward. Flippa has facilitated my contact with interested buyers and offered prompt support"
Common Complaints
"I got scammed. Even though it is not entirely Flippa's fault that the seller proved to be a scammer, still they took no real action in assisting my case."
"I contacted Flippa support several times just to ask why one of my listings was suspended — instead of helping, they banned my entire account."
"They charge a fee just to publish a listing, and unbelievably, they even charge again every time you edit or update your listing."
"I do not recommend their service. The customer representatives are very rude and unprofessional."
"Navigation around this site, and managing the deals you are watching is challenging. And when you buy a business, prepare for another nightmare. Not user friendly at all, interface designed by al all..."
Common Questions About Flippa
Answers derived from customer review patterns
Is Flippa legit and trustworthy?
Flippa is a legitimate platform for buying and selling online businesses, but trustworthiness varies. Many users report positive experiences with successful transactions and helpful brokers. However, some reviewers have reported being scammed or encountering fraudulent activity, indicating that due diligence is crucial. While Flippa provides a platform, users should independently verify information and take precautions to protect themselves from potential scams.
Based on 45 reviewsDoes Flippa have good customer service?
Customer service experiences with Flippa appear to be inconsistent. Some reviewers praise the helpfulness and responsiveness of Flippa's brokers, highlighting their guidance throughout the sales process. However, other users report negative experiences with customer support, citing rude or unprofessional representatives and difficulties resolving account issues. The quality of customer service may depend on the specific broker or support agent assigned to the user.
Based on 20 reviewsIs Flippa worth it for small business owners?
Flippa can be a worthwhile platform for small business owners looking to buy or sell online assets. For sellers, Flippa provides access to a large pool of potential buyers and tools to facilitate the sales process. For buyers, Flippa offers a wide variety of online businesses and digital assets to choose from. However, small business owners should be aware of the risks involved, such as scams and high fees, and take appropriate precautions.
Based on 15 reviewsWhat happens if I get scammed on Flippa?
If you get scammed on Flippa, the reviews suggest that Flippa's assistance may be limited. Some users report that Flippa took no real action in assisting their case, even after providing evidence of the scam. It's crucial to conduct thorough due diligence before making any transactions and to use Flippa's escrow service to protect your funds. If a scam occurs, it's important to report it to Flippa and to take any necessary legal action.
Based on 10 reviewsWhat types of businesses can I buy and sell on Flippa?
Flippa offers a marketplace for a wide variety of online businesses and digital assets. This includes e-commerce stores, websites, apps, domains, and Amazon KDP accounts. Reviewers mention buying and selling various types of online businesses, indicating that Flippa caters to a diverse range of sellers and buyers. The platform's filtering options allow users to narrow down their search based on specific criteria, such as industry, revenue, and traffic.
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